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Email info@boldintellect.academy
Phone +263 710 429 481
Location H1 Mzilikazi, Bulawayo

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Refund and Returns Policy

Home Refund and Returns Policy

REFUND POLICY

1. Introduction
This policy should be read in conjunction with the relevant Terms & Conditions that the
applicant / student have signed.

2. Tuition Fees
The primary fee payable for a student’s course is the tuition fee, BOLD INTELLECT ACADEMY is currently an independent institution and not subject to regulation with regards
to fees levels. BOLD INTELLECT ACADEMY is unable to accept international students without the rights of international countries therefore currently only sets one (home) fee rate. Current fees are listed on the relevant programs page of BOLD INTELLECT ACADEMY’s website.

3.Part Time Fees
Students who enroll on part time programs will be charged slightly higher than Full time mode of study.

4. Additional Costs
BOLD INTELLECT ACADEMY recognizes that it is important that whenever possible information such as additional costs should be communicated as clearly as possible to
applicants and students. Further information about additional costs can be found on the website.

5. Deposit
A deposit is currently charged on acceptance of a place on all programs. The deposit is deducted from the first years’ tuition fees. Charges can be found on the website. Deposits are refundable if an applicant decides to withdraw within 14 days of accepting the offer of a place. Beyond the 14-day cooling off period, should a student decide to withdraw
prior to enrollment, BOLD INTELLECT ACADEMY reserves the right to retain the deposit. Where a student commences the program within 14 day cooling-off period and decides to withdraw, BOLD INTELLECT ACADEMY reserves the right to retain their deposit. 

6. Payment of Fees
Fees must be paid by bank transfer.

7. Payment of fees by installment
Payments made termly incur a 5% surcharge. Longer, individually agreed monthly payment plans are subject to a 10% surcharge. Longer payment plans are not applicable to the Certificate program. Payment by installment does not affect a student’s liability for the tuition fee (as set out in their T&Cs) due upon withdrawal from the program. Where payment by installment is agreed and the student takes a full or partial year out from their program, BOLD INTELLECT ACADEMY will expect to continue collecting payments under the terms of that installment arrangement. In exceptional circumstances, the student can request suspension of the installment arrangements until they return to their program. Failure to meet the terms of a Payment by Installment agreement may result in the suspension of the student’s registration and student status. Outstanding payment of installments will prevent progression from one academic year to the next.

8. Tuition fee increases
BOLD INTELLECT ACADEMY reviews its fees on an annual basis, but will endeavor not to increase fees for enrolled students from year to year other than to account for the annual
rate of inflation. Students will normally be notified of the fees for the following academic year on or around
beginning of courses. The level of any inflationary increase will be capped at a maximum annual increase of 5%.

9. Payment of refunds
Where a refund is agreed it will be made payable to the individual or organization that originally paid the fees. If a third party paid a fee or deposit on behalf of an applicant or student then any refund is made to the third party. To comply with money laundering regulations, refunds can only be made to the account from which the original payment was made and will be paid in USD. Any bank charges or currency conversion costs incurred in making a refund shall be borne by the student or the third party receiving the payment. Refunds will normally be processed within 21 days of authorization. 

10.Complaints and Appeals
If an applicant/student is dissatisfied with the Academy’s fee assessment, they should contact the Admissions Administrator in the first instance to request a written explanation. If an
applicant/student wishes to challenge the fee assessment reasoning, or they wish to make a complaint about a fee-related matter, in the first instance they should contact the Admissions Administrator. If the applicant/student is dissatisfied with the outcome of the informal resolution stage the student should invoke the Academy’s student complaints procedure. This policy and procedure will be available on the Website.

11.Policy Review
This policy will be reviewed annually in conjunction with the student Terms & Conditions for each program, by the Directors to ensure that the documents are up to date in respect to any changes to relevant regulations. Any significant changes to either document will be signed off by the Executive Team, Academic Board and Board of Trustees.